Hogshead Revisited

Posted on November 21, 2011 by Comments Off

Sally Hogsheads

Sally Hogshead’s hair is on fire (she is redheaded, tall and on a mission). She hits the stage and sucks the oxygen out of the room. Think you are a fascinating person? Don’t flatter yourself. Compared to Ms. Hogshead everyone at the WOMMA Summit 2011 was wondering if we were “interesting” enough to carry her bags. Sally knows how to get people talking, brands excited + deliver the “unexpected” = the essential oil that I believe is in the DNA of every remarkable creative idea.

Sally is a well-known speaker and author of “Fascinate,” “Radical Careering,” and the creator of F-Score Test. She has held a creative director office at several major ad firms in the U.S.: Wieden + Kennedy, Fallon McElligott, Crispin Porter + Bogusky. Under her own shingle she is a trusted brand innovation consultant, helping companies develop messages that persuade and captivate. Clients past and present include Nike, MINI Cooper, Aflac, Cole Haan, Target, Coca-Cola and Godiva.

When I spoke to Sally on Thursday I found myself nervously trying to capture and remember her quotable nuggets. Here are just a few:

“Creativity is not a platform, it is a tool that takes time. It is called a breakthrough for a reason.”

“Control every deliverable on the innovation process and sell up. Help people visualize your idea.”

“Don’t rush the creative process. You need to live in agony — that is where the best ideas get challenged and refined. If you try to find alignment on everything you will come up with a camel. As we all know a camel is horse designed by a Committee.”

“Take a piece of your customer into every product discussion, every campaign and every social influence program.”

When I go to these conferences I find myself listening to a Chris Farley-like motivational speaker who pushes me toward the lunch cart. This year WOMMA was lifted by Sally’s appearance because “Word of Mouth Marketing” as we know it is shifting, and doing so quickly. Social influence tools are no longer want-to-haves by big brands but essential need-to-haves. Making an impression and fun whimsical engagement are okay now. I couldn’t help think that the traditional measures and analytics will be meaningless soon if creative coming from wonderful agencies, like the one I work at, don’t show how conversion impacted sales. Your ideas must fascinate and inspire a proved action. As Sally Hogshead points out “if your goal is to be comfortable, it’s not big enough.”

WOMMA Summit Top Trends

Posted on November 18, 2011 by Comments Off

Vegas Strip

This year’s WOMMA Summit in as Vegas was a smash. Amazing brands (McDonald’s, Nestle, Unilever, Mercedes) and the best agencies gathered to consider where our industry is taking us.

Some top topics were:

  1. The focus is no longer on the tactics to engage audiences – we are now focusing on the science of influencing behavior and methodologies, and the sourcing of data to understand that behavior has become a big area of focus.
  2. Infrastructure and resourcing for the support of social media is an area where many companies struggle.
  3. Measurement has become a key focus area for all brands in order to prove the value of their online efforts. Measuring the ROI of social media is still not a linear process.
  4. Paid, earned, and owned are in transition but companies are beginning to optimize their integration so that the impact of one can drive the impact of the other.
  5. Universal truth – Globally friend/family recommendations are still the most influential source for consumers.
  6. The future is mobile. Companies will succeed or die by their ability to transform for greater mobility by 2015.
  7. Consumers expect that companies do good and companies can use their scale and leverage social good for impact.

Would love to hear from other attendees about other trends you heard!

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